Shipping and Returns

General Information

Sai Prakashana product prices are exclusive of shipping charges. We request our esteemed customers to estimate the shipping charges at actual before placing the order. At this point, we ship to most of the national and international locations. In case, if you need any specific service details, kindly contact us.  You can place orders from anywhere. We process all valid orders, provided your delivery location is indicated appropriately with complete details. We will not ship to any post box address.

Shipping

All the orders are shipped via Indian Government Registered Speed Post Services. The shipping charge is based on the volumetric gross weight of the product and is computed depending on the following factors:

  • Shipping Agency
  • Charges indicated in the weight slab and the zone (within India) or destination country (for overseas dispatches)
  • Based on actual gross weight (includes the weight of packing materials)

Kindly follow the links to track your orders, after obtaining shipment status.

http://www.indiapost.gov.in

Payment

www.saiprakashana.org accepts all VISA, MasterCard and AmEx cards payment. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. All the transactions are processed using trusted and SSL encrypted payment gateways through our partner https://razorpay.com/

Delivery Time

In general, all the items are dispatched within 3 business days (exclude public holidays, local holidays and business holidays). The orders are dispatched via Indian Postal Service which may take 7 -10 days for delivery depending on the location, public and local holidays, within India and 20 -25 days international.

Returns Policy

All measurable steps are taken to send the orders free from any defects or damage. However, in the unlikely event that you may receive defective products, a return policy is offered, subject to the following terms and conditions:

  • You may return most new, unopened items within 5 business days of delivery for a full refund. Return shipping costs will be borne by you.
  • Processing of refund by Sai Prakashana will commence and close within 3-4 weeks, from the date of us receiving the returned materials. Your shipper will be able to confirm Proof of Delivery based on freight bill issued to you, after taking your consignment for shipping.

When will you get your refund for returned materials?

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). It depends on the internal process.

Note: Refunds will be only for the cost of the product ordered/purchased (s) (packing and shipment charges are not refundable).

How to Process a Return?

If you need to return an item, send a mail to sales@saiprakashana.org, specifying the order details and reasons for the returns.

Options

If you wish to return & exchange for same order value, please indicate over an email, in addition to making a fresh order for the purchase. We will calculate the net amount due/payable to you, based on the fresh order value versus the value of returned materials.

Cancellation Policy 

Sai Prakashana believes in satisfying its customers as far as possible, and therefore has a liberal cancellation policy under following terms and conditions:

  • Cancellations request must be made within 24 hours of placing the order and a full refund is made if the order is cancelled within 24 hours. However, the cancellation request will not be entertained for orders that have been processed for dispatch.
  • Cancellations are NOT entertained for those products obtained under the special category or discounted rates or special promotion or as the free offer of any kind.
  • Sai Prakashana reserves the right to cancel the order due to management decision or any other uncontrolled situations.

For a missing Order

  • Look for a notice of attempted delivery
  • See if someone else accepted the delivery
  • We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  • If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you’re not missing anything.
  • If an item is missing, please contact us with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.